Terms of service

Bitely

(Operated under National Agro Care Services)

1. Company Information

This website is owned and operated under the brand name Bitely (managed by National Agro Care Services). The company operates an ecommerce platform in India offering premium gourmet makhana, gift hampers, and related food products. All references to “Company”, “we”, “our”, or “us” refer to the management of Bitely.

2. Acceptance of Terms

By accessing, browsing, registering, or purchasing from this website, users agree to comply with and be bound by these Terms & Conditions. Continued use of the website constitutes automatic acceptance of any updates or modifications made to these terms.

3. Eligibility to Use

Users must be legally capable of entering into binding contracts under Indian law. Minors or individuals under the age of 18 should use the website only under the direct supervision of a parent or legal guardian.

4. Product Information & Accuracy

We strive to ensure accurate product descriptions, pricing, nutritional information, and packaging images. However:

  • Slight color or design variations in packaging jars or labels may occur due to printing or screen display settings.

  • Product weights and batch details are maintained as per food safety standards.

  • The company reserves the right to correct any errors, inaccuracies, or update content without prior notice.

5. Pricing, Payments & Billing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. The company reserves the right to change prices without prior notice. Orders are processed only after successful payment authorization or verification for Cash on Delivery (COD) orders. We reserve the right to cancel orders due to pricing mistakes, technical issues, or suspected fraud.

6. Order Acceptance, Cancellation & Fraud Prevention

We may cancel or refuse any order at our discretion. Reasons may include inventory unavailability, suspicious activity, fake orders, payment verification failure, or logistical issues. To prevent fraudulent COD orders or policy abuse, our team may verify orders via phone or WhatsApp before dispatching.

7. Shipping & Delivery Policy

Delivery timelines are estimates provided by courier partners and may vary due to transit delays, remote locations, weather conditions, or unforeseen logistical constraints. The company is not liable for minor delays caused by third-party shipping providers. Risk of loss passes to the customer upon successful delivery confirmation.

8. Return, Exchange & Unboxing Video Policy

Eligible products (such as damaged or incorrect deliveries) may be returned or replaced subject to our strict Return & Exchange guidelines. Customers are required to provide a clear, uncut unboxing video starting from opening the sealed package to claim any damage, leakage, or missing item. The company reserves the right to deny claims that fail to meet inspection criteria or lack unboxing proof.

9. Refunds Disclaimer

Refunds for approved returns or cancelled orders will be credited back to the original payment method or bank account. Refund processing timelines depend on the respective payment gateway, UPI handles, and banking partners.

10. User Conduct & Responsibilities

Users agree not to:

  • Engage in fraudulent transactions or fake order placements.

  • Attempt unauthorized access to the website backend or server.

  • Upload harmful, abusive, or illegal content.

  • Misuse promotional codes, discount offers, or referral systems.

11. Intellectual Property Rights

All logos, brand names, product photography, text, graphics, packaging designs, and branding elements belong exclusively to Bitely. Unauthorized reproduction, copying, or commercial use is strictly prohibited and subject to legal action.

12. Limitation of Liability

The company shall not be liable for any indirect, incidental, special, or consequential damages—including loss of profits, data, or business opportunities—arising from the use of the website, delayed shipments, or consumption of products beyond recommended storage guidelines.

13. Privacy & Data Protection

Customer data is collected, stored, and processed securely in accordance with our Privacy Policy. Information may be shared with trusted logistics providers, payment gateways, or legal authorities when required by law.

14. Third-Party Links & Services

The website may contain links to external third-party services (such as Facebook or Instagram). The company is not responsible for the content, privacy policies, or practices of external websites.

15. Force Majeure

The company shall not be held responsible for delivery delays or operational failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government restrictions, internet outages, or courier strikes.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in India.

17. Grievance Redressal

Customers may contact our official support channels listed on the website for any complaints, queries, or grievances. We aim to address and resolve issues within reasonable timeframes as per e-commerce guidelines.

18. Changes to Terms

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Continued use of the website following any changes indicates your formal acceptance of the revised terms.